Returns & Refunds Policy

BSFC Limited – VAT Registration Number GB256637282

Thanks for shopping at Sock Council. If you are not entirely satisfied with your purchase, we’re here to help. Please email returns@sockcouncil.com to discuss your return.

Returns

You have 30 calendar days to return an item from the date you received it and we must receive the item within two weeks of your notifying us of the intent to return. The return is void otherwise.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Needs to have the receipt or proof of purchase.

  • Include a copy of our Return form, complete in full, downloaded from our website.

Returns Form

Refunds

Once we receive your item, we will inspect it. Please do provide your tracking reference in any communication with us.

If your return is approved, we will initiate a refund to your PayPal account (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, our shipping costs will be deducted from your refund.

Exchanges

We no longer accept exchanges, instead you can:

Buy the correct item and return the original purchase for a refund less our postage costs.

Please Note: Failure to provide the required information may cause delays in processing your return.

This returns policy does not affect your statutory rights.

The returned goods are your responsibility until they are delivered to our returns department. We strongly advise that you use tracked and signed for service.

BSFC Limited t/a Sock Council 2019.